Privacy Policy

Cozy Braids – Privacy Policy

At Cozy Braids, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services.

1. Information We Collect

We may collect the following personal information when you book an appointment or contact us:

• Full name
• Phone number
• Email address (if provided)
• Appointment details (date, time, service requested)
• Payment information (processed securely through third-party providers)

2. How We Use Your Information

Your information is used strictly for business purposes, including:

• Booking and managing appointments
• Communicating with you about your appointment
• Sending reminders, updates, or changes
• Providing customer support
• Improving our services

We do not sell or share your personal information with third parties for marketing purposes.

3. Payment Information

All payments are handled through secure payment providers. Cozy Braids does not store or have direct access to your full payment details.

4. Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no system is 100% secure, and we encourage clients to share information responsibly.

5. Communication Consent

By providing your contact details, you agree that Cozy Braids may contact you via:

• Phone calls
• Text messages
• Email (if provided)

This communication will only be related to your appointments or services.

6. Cancellations & Policy Agreement

By booking an appointment, you agree to our:

• Return & Refund Policy
• Payment Policy

7. Third-Party Services

We may use third-party tools (such as booking platforms or payment processors) to operate our business. These providers have their own privacy policies, and we recommend reviewing them if applicable.

8. Your Rights

You have the right to:

• Request access to your personal data
• Request corrections or updates
• Request deletion of your information (where applicable)

To make any request, please contact us directly.

9. Policy Updates

Cozy Braids reserves the right to update this Privacy Policy at any time. Changes will be posted on our platform with an updated effective date.

10. Contact Information

📞 +1 945 400-4060