Terms & Conditions

Cozy Braids – Terms & Conditions

Welcome to Cozy Braids. By booking an appointment, using our services, or making a payment, you agree to the following Terms & Conditions. Please read them carefully before your visit.

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1. Acceptance of Terms

By scheduling an appointment with Cozy Braids, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Payment Policy, Refund Policy, and Privacy Policy.

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2. Appointments & Booking

• All appointments must be booked in advance
• A non-refundable deposit is required to secure all bookings
• Your appointment is only confirmed once the deposit is received
• Walk-ins may be accepted depending on availability but are not guaranteed

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3. Payments

• Payment methods accepted: Cash, Cash App, and Zelle only
• We do NOT accept PayPal or card payments
• The remaining balance must be paid 1 hour into the service
• Failure to complete payment on time may result in service being paused or stopped without refund

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4. Pricing

• All prices listed are starting prices only
• Final pricing may vary depending on:
  • Hair length
  • Braiding size (Jumbo, Large, Medium, Small, XSmall)
  • Style complexity and time required
• Final price will be confirmed before or at the start of the service

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5. Refund & Adjustments

• All services are non-refundable once completed
• Adjustments may only be made if issues are reported before leaving the salon
• Minor fixes may be offered within 24 hours, depending on the situation

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6. Cancellations & No-Shows

• Deposits are non-refundable under all circumstances
• Cancellations must be made at least 24–48 hours in advance
• Late cancellations or no-shows may result in loss of deposit and refusal of future bookings

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7. Client Responsibility

Clients are expected to:

• Arrive on time for their appointment
• Come with clean, detangled, and product-free hair
• Follow any pre-appointment instructions provided
• Communicate any allergies or scalp conditions before service

Failure to comply may result in additional charges or refusal of service without refund.

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8. Late Arrival Policy

• Clients arriving more than 15–20 minutes late may need to reschedule
• This may result in loss of deposit

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9. Health & Safety

• Clients must inform Cozy Braids of any scalp conditions, allergies, or sensitivities
• Cozy Braids is not responsible for reactions not disclosed prior to service

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10. Right to Refuse Service

Cozy Braids reserves the right to refuse or discontinue service if a client:

• Is disrespectful or abusive
• Fails to comply with policies
• Poses any safety or operational concern

In such cases, no refund will be issued.

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11. Chargebacks

By booking with Cozy Braids, you agree not to initiate chargebacks or payment disputes after services have been completed. Any concerns must be resolved directly with us.

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12. Policy Updates

Cozy Braids reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated policies will be posted on our official platform.

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Contact Information

📞 +1 945 400-4060